Fraud and Biometrics Specialist
Ian joined Nuance in 2012 as a Business Consultant. In that role, he has provided insight and strategic guidance to a number of clients their deployment of natural language call steering, speech self-service and, in particular, authentication solutions. Ian’s skill set overs the whole spectrum of speech technologies, but in recent years he has been focused on voice biometric authentication and counter-fraud solutions. He has worked with major banks and leading telecom providers, to develop customer experience, security and communication strategies for the successful deployment of their voice biometric solutions. Notable highlights include the launch of voice biometric authentication for HSBC Group, Lloyds, Coutts, and TalkTalk, and counter fraud solutions for Barclaycard and RBS Group.